Design Research and Strategy
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For those of you who caught my Ignite TO presentation, here are the slides. For those of you who missed it, below is a text summary that goes with the slides.
I’d like to give thanks to my teacher and friend, Dr. Karen Anderson, whose scholarly work underpins many of the ideas in this presentation.
Slide 1:
This [...]
Categories: design · facebook · goffman · interaction design · sociology · technology design · user experience
Hugh Dubberly and Paul Pangaro had a great post on Interactions magazine about designing for conversations. They propose to use how a conversation actually works to make interactions better. They rely heavily on Claude Shannon’s conversation model to help guide the conceptual model of interaction designs.
In Shannon’s model an information source selects a message [...]
Categories: design · discourse analysis · ethnography · qualitative research · technology design
The data provided through Web analytics offer promise to interaction designers by pointing to potential user experience problems. But interaction designers who think they should base critical design decisions on Web data are misguided at best and downright irresponsible at worst.
Web user experience practitioners recently embraced web-traffic measurement as a user experience research method. This [...]
Categories: qualitative research · user experience · web analytics