Design Research and Strategy
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For those of you who caught my Ignite TO presentation, here are the slides. For those of you who missed it, below is a text summary that goes with the slides.
I’d like to give thanks to my teacher and friend, Dr. Karen Anderson, whose scholarly work underpins many of the ideas in this presentation.
Slide 1:
This [...]
Categories: design · facebook · goffman · interaction design · sociology · technology design · user experience
My article on understanding organizational culture is now up on the interaction design site, Johnny Holland. The post provides an overview of key factors in organizational culture and how these factors affect an organization’s culture. It’s specifically intended to help designers understand their clients’ business culture and to avoid the all-too-common trap of “missing the [...]
Categories: anthropology · culture · facebook · interaction design · product design · qualitative research · sociology · technology design
Hugh Dubberly and Paul Pangaro had a great post on Interactions magazine about designing for conversations. They propose to use how a conversation actually works to make interactions better. They rely heavily on Claude Shannon’s conversation model to help guide the conceptual model of interaction designs.
In Shannon’s model an information source selects a message [...]
Categories: design · discourse analysis · ethnography · qualitative research · technology design
We all use personas in everyday social situations. But, like in many design projects, we use to them to typecast instead of to evoke empathy. Personas, like stereotypes, often result in discriminatory behavior. When used in design, personas can create poor design that disempowers and alienate users.
We all like to know how to treat people [...]
Categories: design · ethnography · personas · product design · qualitative research · user experience