technology design

Two of us at Copernicus (Sarah and I) are working on a project, funded through Ryerson University, on smartphone usage. One of the key findings we’ve uncovered so far is that people tend to adopt new communication channels (e.g., text) when they purchase new handsets. This new handset/life change correlation is a symbolic ritual that [...]

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Categories: Blog · anthropology · culture · design · ethnography · home · market research · mobile · product design · qualitative research · sociology · technology design

Canadians love spring. If you’re not Canadian, I bet you’re thinking, “Of course they do; everyone does.” Ah but you do not “verstehen” Canada if you say such things. Indeed, I didn’t even “verstehen” Canada growing up on the West Coast — we didn’t even have snow!
Spring is approaching in Canada, and we feel it. [...]

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Categories: Blog · anthropology · class · discourse analysis · goffman · social networks · technology design · web analytics

I am currently writing a grant proposal for a research project on mobile phones. This is the (very) short version:
All too often, technology designers create systems that unwittingly expose social actors to socially awkward situations. Companies like Facebook struggle to satisfy their users’ needs to present different selves in different social contexts. The dreaded “My [...]

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Categories: Blog · Research Methods · anthropology · design · ethnography · goffman · product design · qualitative research · sociology · technology design · user experience

Consumers are “time starved,” as many designers and marketers may know, but there is more to the story than simply not having enough time. The very concept of “down time” carries an important lesson about technology design.

In this post, I analyze the idea of “down time” and the activity of “cottaging” as a Canadian (and [...]

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Categories: Blog · anthropology · culture · design · home · interaction design · sociology · technology design · time · time use · user experience

I was recently invited to speak at Ottawa’s Social Media Breakfast. The organizers, Simon Chen, Rob Lane and Ryan Anderson, asked me specifically to bring a sociologist’s understanding to social media. Below is my presentation. For the full version, with the notes, visit the full slideshare version.
My essential argument for the presentation was that we [...]

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Categories: Blog · bourdieu · design · facebook · goffman · home · interaction design · market research · social capital · social media · social networks · sociology · technology design · user experience

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