Design Research and Strategy
The interview guide is not as important a document as most people think. Most if not all qualitative research would be improved if researchers stopped focusing on the guide, and focused more on the research questions.
Many qualitative researchers have had this very same experience: the client wants to add too many questions focusing too narrowly [...]
Categories: Blog · Research Methods · brand · ethnography · market research · methods · qualitative research
Harvard Business Review has a great post about making effective surveys. Rob Markey is a partner with Bain and Company, the consultancy, and huge proponent of the “Net Promoter Score.” He tells us that he himself ignores email invitations to surveys routinely, even though he’s in the business of surveys.
Response rates below 40% in consumer [...]
Categories: Blog · home · market research · methods · qualitative research · quantitative research · surveys
I recently gave a guest lecture to the Master’s of Design students at OCADU on how to research culture. Don’t worry if you missed it, because you can now listen to the same lecture and get the presentation!
Below is the audio and presentation from that lecture. Are you interested in more? Consider Culture Coaching, a new [...]
Categories: Blog · anthropology · culture · design · home · methods · qualitative research · sociology
Social media “gurus” abound these days. Which ones are worth listening to and which ones are bullshitters?
Philosopher Harry Frankfurt exposed bullshitters in his famous essay “On Bullshit.” The liar knows what the truth is and cares very much about concealing it. The bullshitter, on the other hand, doesn’t care what the truth is and has [...]
Categories: Popular · Research Methods · bourdieu · class · culture · home · luxury goods · methods · social capital · social media · social networks
In an interesting study, researchers at UBC have found that customers express higher satisfaction when they’re served by white men than by women or people of colour — even when their behaviour is exactly the same. Marketing professor Karl Aquino expressed surprise at the findings, as he told The Globe and Mail
“We had thought there [...]
Categories: Research Methods · customer satisfaction · feminism · methods · qualitative research · quantitative research · sociology · surveys