Design Research and Strategy
The digital availability of social information has lead many to think it’s a crisis of privacy. It is not; it is a crisis of identity management. Designers of online profiles should think about privacy as the management of identity, which can be an easily damaged piece of social information. Users who can control access to [...]
Categories: goffman · product design · social media
The music industry is in a pickle. CD sales are falling, big-name artists are signing with touring companies. Independent artists are having a go on their own. The solution, the industry thinks, is to sell its music through mobile phones.
They are dead wrong. Here’s why.
Mobile phone users don’t use music in the same way that [...]
Categories: goffman · mobile · music · product design · technology design · user experience
Brands have few opportunities to come alive, and the Web is one of those opportunities. Make sure the brand gives off the right impression. Researchers have found that a company’s Web site particularly shapes how a person views that company’s innovation and concern for its customers. In other words, the Web site is even more [...]
Categories: brand · customer satisfaction · design · goffman · qualitative research · user experience
[digg=http://digg.com/design/What_Designers_Can_Learn_From_Facebook_s_Beacon_the_collision_of_fronts]
The blogosphere (and even the regular old newspaper-sphere) is alight with stories of Facebook’s online advertising flop, Beacon. What can designers learn from this flop? It’s not about privacy; it’s about the presentation of self. People have different “selves” for different places — virtual or otherwise — and designs must be consistent with these variety [...]
Categories: Popular · beacon · facebook · goffman · online advertising · product design · qualitative research · technology design · user experience