Design Research and Strategy
For those of you who caught my Ignite TO presentation, here are the slides. For those of you who missed it, below is a text summary that goes with the slides.
I’d like to give thanks to my teacher and friend, Dr. Karen Anderson, whose scholarly work underpins many of the ideas in this presentation.
Slide 1:
This [...]
Categories: Popular · design · facebook · goffman · interaction design · sociology · technology design · user experience
The New York Times reports that the American Medical Association is considering doing away with the venerable symbol of the physician: the lab coat. There’s a very good reason to get rid of lab coats: they’re dirty. But the symbol of the lab coat is far more important. The New York Times reports the empirical [...]
Categories: Research Methods · anthropology · design · ethnography · goffman · qualitative research · quantitative research · sociology
The digital availability of social information has lead many to think it’s a crisis of privacy. It is not; it is a crisis of identity management. Designers of online profiles should think about privacy as the management of identity, which can be an easily damaged piece of social information. Users who can control access to [...]
Categories: goffman · product design · social media
The music industry is in a pickle. CD sales are falling, big-name artists are signing with touring companies. Independent artists are having a go on their own. The solution, the industry thinks, is to sell its music through mobile phones.
They are dead wrong. Here’s why.
Mobile phone users don’t use music in the same way that [...]
Categories: goffman · mobile · music · product design · technology design · user experience
Brands have few opportunities to come alive, and the Web is one of those opportunities. Make sure the brand gives off the right impression. Researchers have found that a company’s Web site particularly shapes how a person views that company’s innovation and concern for its customers. In other words, the Web site is even more [...]
Categories: brand · customer satisfaction · design · goffman · qualitative research · user experience